SharePoint Support Engineer Full Time
STATUS : Active
One of worlds top 3 IT Company
www.phpstack-1396109-5177331.cloudwaysapps.com
Job Description
Role Overview:
Support Engineers (SE) serve as technical resources for customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Responsibilities:
- Responsible for the customer support experience.
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group/engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
English Language: fluent in reading, writing and speaking.
Required:
- Knowledge of SharePoint Online features and configurations and SharePoint 2013, 2016 and 2019
- SharePoint OnPrem Architecture (SQL Server, IIS, Networking, Active Directory)
- Hands on experience on using SharePoint (Search/UPA/BCS/OneDrive for Business (my sites))
- Knowledge and experience on related Log Analysis (Fiddler, ULS Viewer) in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server
- MCSE/MCSD certifications
- Customer handling experience on technical issues
- Ability to work through ambiguity and independently when other
Personality Requirements
Skills
SharePoint 2019, SharePoint 2016, SharePoint 2013, SharePoint Online, SharePoint OnPrem, IIS, Active Directory, SQL Server, Networking/ DNS, Fiddler.
Apply NowOverview
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Job title
SharePoint Support Engineer
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Location
India , Telangana , Hyderabad
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Education
Graduate in Any Discipline
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Job Category
Enterprise Technical Support
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Total years experience:
5+ Years
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Expired Date
30-09-2021
OUR CLIENTS
